Shipping policy
Shipping Policy
We ship from various locations depending on the product. Items in stock from our German and US warehouses typically ship within three business days.
For custom or customized items, we require advance notice via email to inform you of your customization requirements.
If there are holidays, we may ship after the holidays based on the order sequence. Please contact us by email at any time.
Shipping Methods
Shipping from our German warehouse to the EU is typically done via DHL.
Shipping from our US warehouse to the entire US is done via UPS, USPS, and FedEx.
Some items are shipped from our China warehouse.
All items are shipped in plain cartons and bags.
Split Shipments
Before shipping, we may split shipments from different regions based on actual inventory availability. We will confirm this by email before shipping.